Every unanswered “price?” is a lost sale
Selling through DMs means answering the same questions after every post: “Price?”, “Do you have it in M?”, “How much is shipping to Berlin?”, “Cash on delivery?”. Customers who wait too long simply buy from the next shop.
Memo answers from your own info: prices or a link to your catalogue, shipping costs and times, payment methods, returns and exchanges, your size chart. It doesn't see your stock, so it asks the customer what they want and passes the order to you with product, size and address.
What it answers for you
- Prices, or a link to your catalogue or channel
- Shipping costs, delivery times and where you ship
- Payment methods: card, transfer, cash on delivery, whatever you accept
- Returns, exchanges and size advice from your own size chart
- Order requests passed to you with product, size and address
- Pro: voice messages understood, buyers kept as leads with CSV export, daily summary
How to set it up
- Open @MemoSecretaryAIBot, choose “Online shop” and add your products or catalogue link, shipping, payment methods, returns and sizes. Or import your shop's FAQ page.
- In Telegram: Settings → Chat Automation → add @MemoSecretaryAIBot and choose which chats it may answer.
- Post as usual. It answers buyers in your DMs and sends you every order with the details.
Prices
- Trial50 free replies
- Starter450 ⭐ / 30 days400 replies
- Pro900 ⭐ / 30 days2,000 replies, built-in agenda, voice, leads, daily summary
- Plus2,000 ⭐ / 30 days6,000 replies, up to 5 staff, best AI model
Honest answers
Can it check stock or order status?
No, it isn't connected to your shop system. It answers from your info and passes stock and order-status questions to you with the order details.
Does it answer Instagram DMs?
No, only Telegram. Many sellers put “order via Telegram” in their Instagram bio, so orders end up in one place where the assistant answers.
Do buyers see it's AI?
Yes. The first message in each chat says it's your AI assistant, and buyers can always ask for you.
Do I need Telegram Premium?
No. Since May 2026 Chat Automation works on every Telegram account.
What does it cost?
50 replies free. Then Starter 450 ⭐, Pro 900 ⭐ (voice messages, leads, daily summary) or Plus 2,000 ⭐ per 30 days, paid with Telegram Stars.
What if it doesn't know the answer?
It doesn't make up prices. It tells the buyer you'll reply and forwards the question to you; add the answer once and it knows it next time.
What about privacy?
It keeps your info, the last 10 messages per chat for 30 days and the leads you keep. Messages are processed on Cloudflare Workers AI, never sold or shared. /forget wipes the memory.