Why businesses switch on auto-reply
If customers reach you on Telegram, you know the pattern: the same handful of questions all day, about prices, opening hours and free slots, often late at night or while you're busy with a client. Reply three hours later and they've already booked somewhere else.
Telegram's own away message sends the same text to everyone. Memo reads the actual question and answers it from your info: “How much is delivery?”, “Can I come at 6?”, “Are you open now?”. It knows your time zone and opening hours, and it steps back as soon as you join the conversation yourself.
What it does
- Answers questions about prices, hours, address, delivery and booking from your own info
- Replies in the customer's language and remembers the last messages of each chat
- Knows your time zone, so “are you open now?” gets a correct answer
- Doesn't guess: unknown questions go to you, and you add the answer with one tap
- Goes quiet for 30 minutes in a chat when you reply yourself; pause everything with /off 2h
- Pro: understands voice messages, collects leads, sends your booking link and a daily summary
- Pro: a built-in agenda. Memo offers real free times as buttons, books, reminds, keeps client cards and a waiting list, plus a booking page for your bio
How to set it up
- Open @MemoSecretaryAIBot and tell it about your business: prices, hours, address, how to book. Or let it import your website.
- In Telegram go to Settings → Chat Automation (older versions: Telegram Business → Chatbots), add @MemoSecretaryAIBot and choose which chats it may answer.
- Done. It replies to incoming messages in your own chats and pings you when a customer needs you personally.
Prices
- Trial50 free replies
- Starter450 ⭐ / 30 days400 replies
- Pro900 ⭐ / 30 days2,000 replies, built-in agenda, voice, leads, daily summary
- Plus2,000 ⭐ / 30 days6,000 replies, up to 5 staff, best AI model
Honest answers
Do customers see that it's AI?
Yes. The first message in every chat says it's the AI assistant of your business. Telegram's rules and the EU AI Act require that, and customers appreciate knowing they can ask for you.
Do I need Telegram Premium?
No. Since May 2026 Chat Automation works on every Telegram account, without Premium. You only need the Telegram app and a few minutes.
What does it cost?
The first 50 replies are free. After that you pick Starter (450 ⭐), Pro (900 ⭐) or Plus (2,000 ⭐) per 30 days, paid with Telegram Stars inside the app. No card form, no contract.
What happens when it doesn't know the answer?
It doesn't make anything up. It tells the customer you'll get back to them and sends you a summary with a button to open the chat. The question lands in a list, and once you add the answer, it knows it next time.
Does it message people first?
No. Telegram only lets a business bot reply in private chats where the customer wrote within the last 24 hours. It never sends cold messages and it doesn't work in groups.
What about privacy?
It stores your business info, the last 10 messages per customer chat (deleted after 30 days) and the leads you choose to keep. Customer messages are processed by AI models on Cloudflare Workers AI, nothing is sold or shared, and /forget wipes the chat memory.
Can it book appointments itself?
Yes, from Pro. Memo offers real free times from your agenda as buttons, books them without double bookings, sends reminders and keeps client cards. Customers can also book via your own booking page in Telegram. No commission.